Don Pietro Restaurant

I feel a need to respond to this review as all the facts have not been given, The booking was made for 6.30pm - 7pm, and although three people arrived at 6.45pm the majority of the party did not arrive before 8pm, with some not arriving until nearly 8.30pm. This was a busy Saturday night, the table was re-booked for 9.30pm and the first customers were informed of this on their arrival. There was no apology made for the late arrival of the majority of the party. We stagger our large party bookings throughout the evening so that there is no pressure on the kitchen to get meals out on time, and customers are not left waiting for meals, but because of the staggered arrival of this party it caused a lot of disruption, not only to their meals, but to all of our other customers and staff. The 9.30pm party arrived promptly and on arrival had to be told there would be a delay for their table, we were obliged to give a complimentary drink to this party because they were still not seated at 10pm, as the table was still not vacated, even though the customers had finished their meals. I went to the table and asked if they had enjoyed the evening and meals,I was told that everything was good, I informed them that the next party had arrived and were waiting to be seated. One member of the party said she was not informed that the table had been re-booked and expected to keep the table from 6.30 to the end of the evening. I do not know of any restaurant that gives good quality and value for money, that only has one seating on a busy Saturday night. To achieve one sitting all evening we would have to charge much higher prices. We would normally give a party of this size two and a half - three hours and this is ample time if the party arrive on time.