we have used this curry house before for deliveries and they haven't always delivered on time with it being more then 1 hour (we only live 15mins drive away) but the food is always warm, fresh & delicious on the delayed arrival. Tonight we made an order but the food still hadn't arrived after 90mins. I waited for another 20 mins and it arrived but it was the wrong order completely! I don't eat meat and they where both Lamb dishes so I couldn't settle for them! It took 8 phones calls back to the Raj Balti House and over (another) 90mins for me to get to talk to the manager who is the only person to authorise refunds. I'm not happy but the manager did apologise. watch this space to see if the refund went back onto my card.......! Customer Service is not great here, if you're ordering a delivery anyway. only positive is the food is always good.