Customer Experience Transformation: Insurance

Three days of proven, first-hand case studies, quality networking and peer-to-peer learning. Highlights include:

- Expert insight from world-renowned insurance companies, including
Aviva, AXA, RSA Group and more

- First-class customer management strategies from across the globe:
UK, US, Canada, Latin America, India and Eastern Europe

- Your top issues addressed in detail: claims management, renewals,
multi-channel touch points, loyalty and retention incentives

- Lloyds Banking Group examine how to build trust while focusing on
driving profitability

- Digital technological advancements explained by BUPA and RSA Insurance

- Standard Life evaluate how to transform public perception

- Allianz UK shares the secrets of developing a customer-centric corporate culture


Attend and walk away with clear ideas on how to:

- Improve loyalty and retention to drive growth
- Increase interaction between you and your clients
- Shift focus from profits and price to customer service
- Embed customer centricity across your entire business
- Put the spotlight back on your customers
- Reengage existing customers and attract new ones
- On behalf of the entire CX Insurance team we look forward to

Speakers: Standard life, metlife, RSA, Bupa, Aviva, Philadephia Insurance, Allianz, Lloyds Banking Group, RSA