Evolution of Voice of the Customer Directors Forum

A Directors Forum examining the key challenges and issues facing customer experience leaders in the evolution of their VoC strategies to help create competitive advantage for their businesses

Organisations that are serious about developing successful customer engagement strategies must include VOC as part of their overarching approach, both for customers and employees, and take appropriate action. The insight and understanding that comes from VOC programmes are critical to business success.

This Directors Forum will examine the key challenges and issues facing customer experience leaders in the evolution of their Voice of the Customer strategies as part of an overarching employee and customer engagement approach.