Achieving Excellence in Housing Services

Join Rafael Runco, the former Deputy Housing Ombudsman, for this one-day course. Learn through interactive workshops and selected examples to achieve excellent customer service.

The new regulatory expectations for landlords have now been introduced, coupled with a wider jurisdiction for the Housing Ombudsman. Therefore, with a greater focus by the Housing Ombudsman on complaints being resolved at the local level, there is now an increased scrutiny on your organisation to excel at customer service and complaints handling.

By ensuring an improved customer service strategy your organisation will be able to settle complaints more efficiently and swiftly, thereby avoiding escalation and prolonged disputes.