My views about Jamaica National cannot be complete without ranting. But for the person who is going to read this, i will be constructive.
1. And formost answer your phones and don't leave people waiting over 5 minutes listening to a pre-recorded tape which does not value it's business!!!!!
2. I've just recenctly returned from Jamaica, and visited your offices in St James St Montego bay. Personally it was the worst rundown place i had visited. Secondly the staff where very un-helpful, and where not trained to deal with peoples problems. Peolpe where being sent from line to line, not knowing whether the problems could be dealt with. There was not any organised lines, so that you could clearly know who to speak too with your problem.
3. When finally you get to the front of the queue (some 1 hour .30 minutes later). The representative who is dealing with your case. First cannot understand you. Leaves you standing for even more minutes, while they talk to a colleague. Comes back and asks you for even more documents, that is not needed. When all they have to do is pick up the phone and call the number provided, which could have solved the problem for them.
So i would not call this ranting. I would call this constructive ranting, which you Jamaica National should take very very VERY seriously. Because as an organsation, i feel you are seriously lying to you customers. Those that you still have! If you feel those that have gone back to Jamaica to live out their retirement will tollerate this continued behavious. You are seriously mistaken.
I have now moved my mothers account to the NCB, and lets hope they do not give her the problems she has encountered with your organisation.
They say word of mouth is a powerful tool. So i will be saying to peope who ask me about your organisation. Is to stay well clear of Jamaica National, because it cannot deal with people and the money affairs. So lets see wht you do about this!!!!!