After reading the reviews I was very excited to visit this morning. Granted they have a good stock and were able to source what I needed, BUT... I arrived, was not greeted (just stared at) by a miserable old man who clearly got up on the wrong side of the bed this morning. My experience was made to feel very uncomfortable and I felt like I was asking for the moon everytime I asked for something new.
Needless to say it will never be my hardware store of choice - just for rudeness.
This comment has an official response:The old man is 86 years old and has worked here for 56 years serving customers. Old Tom is a mine of experience, his is the best advice you can get on screws and fasteners in London.
Perhaps when he served you our old Tom was not feeling well. But you admit he got you the parts that you could not find elsewhere, and at an excellent price.
You object to be stared at - are you a male Prima Donna?. Have some respect for age young chap! when somebody stares at you especially an old man - it maybe because they are old and often feel unwell.
Be grateful he is still trying to do his best for customers. Perhaps you are a Moaning Minny who expects a 'Yes Sir' or 'No Sir, Very good Sir' from somebody older than your grand dad and who fought in the war, all because you are a customer for a couple of screws costing 30p.
From: Arid Khan