I took my print from the Southbank in to be framed at there advice.
I was quoted 2 weeks do do the framing and told I would be contacted once it was ready.
It is now 7 weeks since I took the print in, I have been into the shop and called several times and been told each time that it would be ready the next day or two and they would call me to arrange delivery / pickup. Not once have they had the courtesy to call me and they have never apologized for the delay.
I understand that they frame picture for gallarys and exhibitions and I am not high on there list of customers but I have found the entire process, from conversations with the framer, which I found to be patronizing, to customer service to be an extremely badly run business.
I only hope that when I do eventually get my print the framing is immaculate and I can amend this review .
Name: Al Ford