The Picture Frame Warehouse

Burlington Road, New Malden

The Picture Frame Warehouse
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7/10 from 5 user reviews
The Picture Frame Warehouse, exterior picture

Ad
Address:41 Burlington Road, Town Centre
New Malden, KT3 4LP
Map:Map & nearby
Region:Town Centre
(New Malden)
Nearest Station:New Malden
Category:Picture & Picture Frame Restoration
Telephone:
Opening Hours:

Tue:10:00 - 17:00
Wed:10:00 - 17:00
Thu:10:00 - 17:00
Fri:10:00 - 17:00
Sat:10:30 - 17:30


Related Businesses

Nearby alternatives

  1. Framing Express (4.5 miles)
    Upper Richmond Road, Putney, SW15 6TH
  2. Antique & Modern Frames (4.7 miles)
    Putney Bridge Road, Putney, SW15 2PA
  3. Great Expectations (5.1 miles)
    Eardley Road, Streatham, SW16 6BJ


The Latest User Reviews of The Picture Frame Warehouse


User Rating: 10 / 10
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Marshall, New Malden
Added: Jul 2013
All In London User Recommended Business
The owners of this shop are really friendly and helpful, and the quality of their work is impeccable. I've been using them since I moved to Kingston 3 years ago and they have never let me down. Their prints are of a very high quality and they will willingly work to your needs and requests. I think their framing is very reasonable for the standard you receive, I particularly like the brass plaque frames they made for me in the last year. They look very smart on our walls in work. I can't recommend them enough, and I shall miss coming to them when I soon move.

User Rating: 10 / 10
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Chamberlain
Newbie
Member since: Jun 2012
Posts: 0
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All In London User Recommended Business
I am a professional photographer and the presentation and framing of my photographs is very important to me and my clients. The service and quality I have received from the PFW over the past 6 years has always been exceptional and the pricing extremely competitive. I highly recommend them.

User Rating: 8 / 10
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Ian (from Surrey)
Newbie
Member since: Dec 2011
Posts: 0
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All In London User Recommended Business
Picture Frame Warehouse has provided me with very good service over about twenty years. It offers a wide selection of frames, some ready made and in stock, and many more 'made to measure'. Typically an order will be filled within 7-10 days, if not for a stock item. In my experience all orders have been met accurately and I don't recall having to return anything. I have placed around a couple of dozen orders in total. Service is friendly and staff are helpful in assisting with selection of a suitable frame. Prices are very reasonable.

If you want a good job done without paying over the moon, this is the place to go. Admittedly the premises are rather tatty, crowded and stocked full with frames and accessories, and could do with a makeover, but that does not bother me and I don't especially want to pay towards the makeover! If you want a smart, stylish showroom in a busy high street and you are prepared to pay for it, then look elsewhere!

User Rating: 2 / 10
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juan1ta
Newbie
Member since: May 2011
Posts: 0
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I made a big mistake going here. They were unfriendly and seemed disinterested when I initially went in, but I gave them the benefit of the doubt. When I went back a week later (as they hadnt phoned me despite taking my number) my order had a mount which did not fit the frame! It was in a bag which had obviously not been opened and the lady just said 'oh, they've got that wrong then'. There was no apology of any kind. She sighed as if it was my fault and said she would get it done in another week. I decided not to go ahead and politely said I would leave it. She then said 'yeh, dont bother then' as i walked out! I was genuinely shocked. Really sad to see a small business treat people like this. I went to another place who made the frame I wanted and knew something about customer service.

User Rating: 3 / 10
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Andrew, Surrey
Added: Jan 2011
I took a print in to be framed and chose a frame with a mount and the price was good, although right from the start I had my concerns about the untidy shop which had frames waiting to be picked up scattered around the shop floor amongst sample frames and the staff did not fill me with confidence at all! I left feeling very unsure about what I would eventually receive and was right to do so. About 5 weeks later I phoned up to find out that they had lost the order book with my order in however my picture woould be in on Thursday of that week. I went in on this day and after some searching around the staff came across my picture in exactly the state I had left it in......un-framed. I returned a week later and they then produced my print in a different frame than the one I ordered and without a mount....so it was the wrong size also!

I was told that they had trouble finding the mount and could not get the frame I ordered. Can you believe that they then just went ahead and framed it anyway hoping I would accept it! I ended up getting them to take it apart and went to another picture framing shop in Tolworth who knew what they were doing.

Name: Andrew
Location: Surrey

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