I purchased a cooker from this Company.
I had spent the best part of a week trying to obtain a certain model. I had phoned and spoken to many different outlets and had had varying degrees of help/interest.
When I eventually phoned Net Kitchens Direct, I was immediately impressed by their friendliness and interest. They had the model I wanted in stock and I was immediately impressed further by the information given to me and the obliging manner of the lady I spoke to.
We collected the cooker and we were met with a warm welcome and offer of facilities after our drive there.
After a few days we had to call the engineer as we had a problem with the top oven compartment. Before we had left Net Kitchens Direct I was advised if we had any problems to get straight back to them. I didn't want to bother them, so we felt a call to the manufacturer for engineer call out was adequate.
However, the part we needed was not in stock we were told. I became very concerned as after a week we had not heard about the part being in stock. As the cooker was purchased because of its large capacity, which is needed for Christmas due to family coming, I decided to give Net Kitchens Direct a call yesterday.
Once again as soon as S**** heard of the problem she phoned and made contact with an Area Manager. She phoned me back again later yesterday with further information.
Today I have learnt that a new cooker is going to be delivered, fitted and tested next week.
I cannot praise Net Kitchens Direct enough. I am happy to recommend them and will be writing to them my personal thanks.
I would have been happy to give my name.