Hintons Bathrooms & Plumbing Supplies

Balls Pond Road, London

Hintons Bathrooms & Plumbing Supplies
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5/10 from 4 user reviews
Hintons Bathrooms & Plumbing Supplies, exterior picture

Ad
Address:124-128 Balls Pond Road, Islington
London, N1 4AE
Map:Map & nearby
Region:Islington
Nearest Station:Dalston Kingsland
Category:Bathroom Equipment & Fittings
Telephone:
Opening Hours:

Mon-Fri 8.00am - 5.00pm
Sat 9.00am - 1.00pm
Email:Send an email



About: Friendly family business, Free Deliveries within the M25. Knowledgeable staff. Many items in stock.

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Nearby alternatives

  1. Aston Matthews (0.7 miles)
    Essex Road, Islington, N1 2SN
  2. Starlight Bathrooms (1.0 miles)
    Stoke Newington Church Street, Stoke Newington, N16 0AR
  3. bathstore.com (1.0 miles)
    Essex Road, Islington, N1 2SA


The Latest User Reviews of Hintons Bathrooms & Plumbing Supplies


User Rating: 9 / 10
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xxxxxx
Newbie
Member since: Sep 2011
Posts: 0
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All In London User Recommended Business
J & W Hinton Ltd is a very proficient company with 60 years experience and spanning three generations. We pride ourselves on the level of expertise and helpfulness of our staff. However should anyone try to steal from us then they will be treated in the same way as the previous reviewer (named fair review)

User Rating: 1 / 10
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FairReviews
Newbie
Member since: Aug 2011
Posts: 0
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No customer service skills. Very rude, intimidating & threatened us on numerous occasions. AVOID this absolute joke outfit.

This comment has an official response:

In response to this review, we are a specialist bathroom & plumbing supplier dealing back to 1953. Presently we have over 50,000 customers enter our shop every year. However, if any company like yourselves deliberately attempt to steal from us then they can be expected to be treated the same way you have!

From: Hinton
Position: Director



User Rating: 9 / 10
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vellis
Newbie
Member since: Jul 2011
Posts: 0
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All In London User Recommended Business
I was very suprised to read the other review on here, as when i was looking to upgrade my bathroom i found them extremley helpful and very knowledgable. I was worried going in as a lone female that i may get ripped off but I was instantly put at ease. My goods arrived and they recommended an excellent fitter and i am now the very proud owner of a new bathroom.
I would definately recommend to anyone......

refreshing to know that there are still good honest businesses out there.

User Rating: 1 / 10
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NoNickname
Newbie
Member since: May 2011
Posts: 0
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I cannot believe how bad the customer service was from this store - DO NOT SHOP THERE!

All in all I spent over 1,000 pounds with them and got Zero Customer Service. I got most of the items for our ensuite bathroom from them, including a shower door which was worth 380pounds. It turned out that it didn't fit in the space, so I needed to return it for a bifold door instead, from exactly the same range. Unfortunately the plumber had opened the box that the original shower door came in (obviously), so the shop would not take it back. Nor would they offer me any kind of alternative solution. In the end I ended up forking out another 380 pounds for a bifold door, and was stuck with the old one. The old one was 100% in perfect condition but only the box was damaged.

Anyone with any retail experience would know that there are many different options they could have offered me - a) they could have used the perfectly intact box from the new shower door I bought to package the old one in, they were from the same range and exactly the same size. b) They could have charged me to get a new box for the old shower door c) they could have sold the shower door in their shop ex-display and given me whatever proceeds gotten from this or d) they could have at least given me some kind of discount on the new shower door. None of these were offered, despite me making it clear I was willing for any of these solutions.

Not only that, they were very smug and unhelpful with me, which was ridiculous considering I had spent over 1,000 pounds with them, and it obviously was a genuine mistake that the box was opened.

So much for supporting your local independent store, I'm sure Homebase or B&Q would have offered me a proper solution to this problem, in fact I would have been surprised if they hadn't given me a full refund.

Do no shop with these clowns if you can avoid it. What a horrible experience I had with them and I'm 380pounds down.

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