I have had take away lunch at this restaurant 5 times, so far.. Pizza is really under cooked, the ceaser Salad has been drowned in dressing, The beef pasta came with a minimal amount of beef and a massive bowl of pasta, the steak chibatta has been Cold and very very tough, and the Tuna melt was also cold and not very tastefull.
Maybe its just the takeaway part but I will not be taking a 6th chance on this restaurant.
This comment has an official response:I'm sorry to hear you have had bad experiencs at my restaurant in the 5 times you have been. We always respond to critism and want our customers to be happy with the quality of our food and service. The food is always made fresh on the premises and made to order so im confused as to why your food was cold,i guess you had to walk to your workplace as you purchased a takeaway.
We would have been very happy to help with an issue immediately and give you an alternative or a replacement if something is not to your satisfaction or taste.
We value our customers feedback,the restaurant number is 02076291715 please ask for Marco if you want to take this matter further
From: Marco Vignali