Econnective

The day I signed up for a mailbox I came in in person. It was a Sunday not busy but no excuse for ignorance in regards to the business the employee is working for. I came there and paid 75 pounds for 3 months service for a mailbox rental. He didn't even take an application from me with my name. He told me my box would be assigned by the next morning at 10 am and 12 noon at the latest and I will be getting a call or e-mail from eConnective. I got neither by 1 pm. I called and they were rude both times I called two different people answered. The guy even said go somewhere else when I got frustrated that my box wasn't assigned. They also told me I need to come in a fill out an application for after I traveled an hour and a half on Sunday to open the box. Then after calling back several times hoping to get someone polite and efficient on the phone I got someone an hour later. He emailed me the application saving me an hour and half trip. But even since I have my box now, whene