Hair@207

First time myself and my daughter went. booked wash and cut with same stylist, 30 minute appointment each. It was a 4.30pm appointment. We were parking outside the salon and get a call at 4.35pm saying there will be a late charge. She said the manager will speak to me about it when I come. This annoyed me as when I booked the appointments over the phone no one told me anything about late charges. I had a text reminder too, again no warning of charges. this put me in a bad mood I was going to just drive off. But my daughter was excited so I thought I will go in and explain to the manager that no one told me about charges. [He] has zero customer service. I explained that no one had pre warned about charges when I booked and he pointed to a sign. I said how am I to know that? He said its on their website, I said i booked by phone and not seen the website. he did not even apologize to say its their fault and they should have informed me when I booked. But he insisted on the 10% charge. Said it has a knock on affect on other clients. Mine and my daughters appointments were booked one after another with same stylist. We had 1 hr slot and it took them 45 mins so it did not affect anyone! when we came out at 5.30pm he was cleaning to close at 6pm so had no customer after us. [The lady] was looking and did not intervene. If they had explained the policy and said next time there will be a charge that's fine. to charge on first appointment when we had no idea is unreasonable. [She] was grumpy too. girls who washed and cut our hair were lovely. After arguing with me few minutes I said are you seriously going to charge for 5 mins? [He] said actually now its 6 minutes! daylight robbery. if timing was so important they should tell you when you book. its greed.i have never seen a salon charge for being late 5 minutes! I should have walked out and told him to stick his appointments but only stayed for my daughter. spoilt both our treat and our mood.

What a pleasant surprise just walked in for a hair cut and was seen to immediately and had a v professional hair cut by Harriet and enjoyed the hair wash and head massage by veer, would definitely come here again!!💕

I have travelled to Hair@207 since they opened. Jake not only colours my hair but always gives excellent and truthful advice. He is so professional and I trust him implicitly. The great results of my hair colour have been commented on even by strangers. Everyone in the salon are so friendly. I have been to many salons in the past but would never go anywhere else. Thanks to Jake, Karen & Kira and all the staff at Hair @ 207

This salon is the best I have ever visited
I got the best hair cut ever!!, I recived more than what I asked for when I walked in I was greeted by a lovely young man so polite and spoke so nicely I felt really comfortable, the atmosphere is wonderful their a real family in that salon and the place is super clean the cleanest salon I have ever visited, I would recommend Charlotte as hairdresser of the year and keira thier trainee is a lovely girl, I felt amazing whwn leaving and not rushed out of the door at all.