This place looks really nice from the outside but please don’t be fooled, It has a very strange feel to it, I was given a glass of tap water in a smeared glass, was given a very hard deep tissue massage by the person who was on reception, it just felt like you were imposing on someone’s house.
Worst of all they have recently dropped all their prices (lack of business I expect) and annoyingly I was given a £55 voucher, the massage now cost £45 and they refused to give me £10 cash/voucher, the inept receptionist (the real one this time) was most unprofessional, kept saying that lots of clients had been affected by this and that there was nothing they would do about it.
In all, its very dingy, dark, weird atmosphere, bad massage, poor staff & appalling customer service. Go across the road to the salt spa, much better!!
This comment has an official response:Would this client expect to pay extra on the voucher if our prices had gone up ?,,no i doubt that very much, as this salon is a personal labour of love, we have reduced our prices to help our valued clients through what is the most difficult economic climate in many years,,we are always nearly fully booked, seven days a week, and were so BEFORE the price reduction, with regard to the receptionist, she is also is a therapist, and is so in order to fully understand and meet the requirements of the clients, which she does with amazingly good technique,,as for the ' salt spa ' across the road,,if one looks carefully, one would see the local bus stop across the road, i suggest that this client was so angry that she was not reimbursed the difference from the actual monies paid for the original voucher to the now new price [ a difference of ten pounds ], that she has let her frustration cloud her judgement somewhat, she is most welcome to return and we will gladly as a matter of good faith pay her the difference.
From: daniel peters
Position: part owner