They refused to exchange or issue store credit on an item purchased in their Regent's street store, because it was not returned within 14 days.
Their return policy was not written on the receipt, in fact only the item, cost, and addressed showed on the receipt.
It's absolutely awful that I was made to keep an item I have no use for, given that this was a gift and was too big for me. In addition they were rude and dismissive.
I will not shop there again.
Stefanel
Fashion Shop at 94 King's Road
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Opening Times
Monday |
Open 10:00 - Closes 19:00 |
Tuesday |
Open 10:00 - Closes 19:00 |
Wednesday |
Open 10:00 - Closes 19:00 |
Thursday |
Open 10:00 - Closes 19:00 |
Friday |
Open 10:00 - Closes 19:00 |
Saturday |
Open 10:00 - Closes 19:00 |
Sunday |
Open 12:00 - Closes 18:00 |
User Reviews
Gema
from London
from London
Sep 9, 2015
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