Visited this shop on a few occasions and donated on many occasions.
Today I visited this shop in the morning around 11am I saw a pregnant woman looking for items to fit her ...staff present said they would stock the rails out to assist her. The shop was not busy around 8 people looking around and around 2 queuing I purchased a few items left the shop and returned around 2 hours later I found this woman still standing holding a toddler in the shop and was left waiting for over 3 hours to a point where she visibly flushed and needed water. There were 4 to 5 visible members of staff on and the rails were looking bare. I later saw this woman sitting outside on a bench and when she told me she was 2 months pregnant I was horrified that a pregnant woman with a young toddler was left waiting in a shop for over 3 hours especially when the shop was not busy ...this woman waited until around 230pm she was then sitting outside on a bench trying to catch her breath and was clearly distressed. She had a toddler with her I was disgusted that the staff promised to bring stock out which they clearly did not but had on rails behind the counter and let this poor woman stand for over 3 hours.This is not acceptable and I personally will no longer donate items if staff seem to think it okay to leave mother's waiting this length of time especially when items are donated. Absolutely not acceptable abusive a liability and a safety issue.
Saint Francis Hospice
Charity Shop at 127-129 High Street
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5 / 10 from 1 review
Address
127-129 High Street
Barkingside
Ilford
IG6 2AR
127-129 High Street
Barkingside
Ilford
IG6 2AR
Telephone
020 8550 6100
020 8550 6100
Region
Barkingside
Barkingside
Category
Charity Shops
Charity Shops
Other Branches
Saint Francis Hospice Stores
Opening Times
Monday |
Open 09:30 - Closes 16:30 |
Tuesday |
Open 09:30 - Closes 16:30 |
Wednesday |
Open 09:30 - Closes 16:30 |
Thursday |
Open 09:30 - Closes 16:30 |
Friday |
Open 09:30 - Closes 16:30 |
Saturday |
Open 09:30 - Closes 16:00 |
Sunday | Closed |
User Reviews
Michelle
from Ilford
from Ilford
May 30, 2023
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