I paid £45 to have my boots resoled just before I left for a holiday but less than 24 hours later the boot came away from the top of the sole at the heel when I was taking them off on the plane.
I took photos and kept the receipt from the second cobbler I had repair it, as I was abroad (Simon's Shoe Repair in Sydney, they were awesome!).
The chap behind the counter denied I had even had the second repair and would not look at the photos or receipt, or where on the boot I was trying to show where it broke. He just kept pointing to his stitching on the bottom of the boot sole, but that was not where it broke and he just keeping yelling 'you didn't have it repaired'. I think they must have just slapped a new sole on without properly replacing it and securing it to the boot itself.
I was really upset by how rude and defensive he was and felt I wasn't being listened to.