The rating for this review is no longer counted due to a response being added, see below for the official response.
Added: Mar 2014
Had 5 keys cut here on a Friday - of the five, two didn't work. I had to thus get a new set cut elsewhere for the weekend, but on returning my keys Monday they refused to refund my useless (and very expensive) keys.
In short, whilst their cobblers service may be good, I can't recommend their key cutting.
This comment has an official response:We are never refuse refund a money for a key cutting unsells they are cut from not originally keys..we always give us e second chance for re cut them.we always provide 100% good service.
Position: Shop manager