Timpson

When I first visited Timpsons (Harrow) they didn't have the blanks for my key. No problem. The second time I visited Timpsons, I brought my own new blanks, then instead of at least trying to cut them they said they don't like to use customer's blanks and that I'd be paying full price even if they do a bad job and the copies don't work on my lock. Very disappointing. Also one of the staff was rude to me when I walked in, when I was standing back from the counter letting other customers be served, he looked at me and said "I think he's just come in to keep warm.", because I do a manual job and my clothes were a bit dirty, implying that I'm some kind of homeless person. I think Timpsons Harrow could improve by 1) having correct blanks in stock 2) not turning their nose up when customers make an effort to bring in their own blanks 3) not being rude to customers.

Such fast service, good prices and above all customer service was fantastic