I had the misfortune to visit the postoffice in Croydon High Street. The new number system does not work, as not enough counters dealing with counter service. It is not nessesary to have 2 counters for Lotto, and 4 for foreighn exchange. While half of the staff was sitting there doing nothing, the 3 remaining staff for the counter service wasted a lot of time calling out numbers of customers who left frustrated and searching for a different post-office. It was good on the socialising part as we all started talking about what nuisence this service is, and how to get the manager and giving him an "ear-full". I've spend more then 50 minutes waiting for a 3 minute service. Even the staff was unsatisfied with the new system, and agreed that this does not work. The idea of taking a number is not bad, but then there should be only one foreign exchange, the lotto in the little shop, the vehicle-tax at an info stand, and the other counters for the counter service. The waiting time should not exide 15 min, as the longest I've ever waited in line with the old system was 20 min at peakhour.