I have read all the above reviews . I have a huge problem with the Irish embassy passport application . I applied and paid on 9th June 2021 and still have no passport or money back . I could have had a British passport within two weeks .
Why oh why is it so bad. Cant phone .wrote three letters and not a single reply . A very unhappy Irish born woman.
I tried phoning the embassy and got through to an automated service that due to call demand, tells me that I can't speak to anyone, but rather than put me in a queue, itjust cuts you off
Shameful service from passport office..Someone's finally answered the phone at passport office, and when i complained about the service, i was greeted by the rudest, most indignant woman ive encountered in a long time...not only did she not accept that they were not answering their phones, nor apologize, but was utterly rude to me...my only regret is that i didnt take her name..what a poor way to treat fellow irish citizens..
I e-mailed the Irish Embassy during the evening and the following morning had a reply. The following day I recieved the application form in the post, as I live in Bradford I considered this excellant service
For 4 days, I continuously phoned the passport information office. Each time I got a recorded message saying that there was a high volume of calls and to call back another time - then disconnect. When it was eventually passed on, I got a recorded message saying to visit the website. This service is an utter disgrace and only helps to validate "Irish" jokes. I am thoroughly ashamed.
NIGHTMARE....Trying to get through for 2 weeks and can't even get anyone to pick up the phone so i can apply for a renewal for my daughter.Online useless too. If they don't pick up the phone for another week then she'll have to have an English passport!!!!! Terrible service.
I feel very very sorry to feel that i need to say this.... but WHY oh WHY is it so hard to get an application form to renew my passport..... online is useless as is forever ringing up to get 'lines are too busy'.....! I as one of the previous contributors wrote hope that somebody reads this and addresses the situation......... PLEASE..
I have had the same experience as the lady above. I found the lady I dealt with in the embassy very pleasant but beyond that it's been a nightmare. It's been 7 weeks since I applied for my passport and it's only today the the status changed from 'received and registered' to 'checking'. Despite attaching details of my flight (which I have now missed and it's looking ever more likely that I will also be missing my rescheduled flight) the process seems to be even slower than the lady told me to expect.
I really think they should stop advertising a ten day service if you bring in your application as this no longer seems to be anywhere near the situation.
The Irish Embassy Passport service is one of the poorest I have come across. The telephone line, manned between 9.30 and 12 noon, is nothing but a joke. There is a message on it to say staff are too busy to answer and please try later. However, there is never a 'later' as I have been trying constantly for the past month and have still been unable to get through. The fast-track service seems to be no longer available and I am told passports now take 8-12 weeks to process - even in the most straightforward cases. My passport is still valid but will unfortunately run out when my family goes on holiday next week, so it seems I may not be able to travel with my husband and son for our summer holiday. I am not going to pretend I have a dying relative so my application is apparently bottom of the pile. The rest of my family have British passports and we have never had a problem with their applications which can be much more easily processed. Well, I'm off to the passport office again today!! Let's hope some of my complaints have reached a sympathetic ear but so far, I've only had standard responses.
