Shell Service Station

They charged me twice and said it’s there mistake and tomorrow I can come back and they will refund me. On 17/08/2024 I filled up fuel in midnight and a lady she said her machine is not working proper and she charged me twice and she said you have charged twice and if I come back on garage tomorrow her husband will be on shift and he will refund me. Next day on 18/ 08/2023 when I went there he said he will refund me but he has to ask from his manager. So went there again on 19/08/2023 he said he can’t pay me while I showed him receipt and he said I should complain online. This is really disappointing.

Service over the phone is terrible!

“What?!” He said when i asked if they have a car wash there!

He couldnt even wait to hear me say bye before he cut the phone call off

Just rude and lack customer service!

Rather go else where for petrol even though its my local petrol station

This morning I went to put petrol and the cashier said I need to pre paid before fill up petrol to my car.
When I asked why he said this is the new rules and he said I should pay now or go somewhere else and I said I don’t know how much the car will take as normally I put full tank he turn around and said I was stupid and I should know how much petrol my car would take.

I left and went to Alperton to put petrol it is a shame as This is just 5 minutes from my house and I will not go back there again