The only constructive thing I can say is that the staff here were quite quick to process the refund when it came to it, and that is the only reason that I even gave it a 3/10, otherwise it would have been much lower.
Apart from that, the staff in this shop are quite elitist, and don't seem to want to give you the time of day unless you are going to spend a lot of money in the shop; by the look of things. They certainly didn't want to give me any advice on trying to find an alternative cheaper solution to my problems. The general feeling I got is that I needed a whole new bike for what I wanted and guess what, they had just the right bike for me at a nominal fee of over 600 pounds!
Any competence they may have is hidden by the fact that they are unwilling to impart their advice to the shopping public. I have been in other bike shops, including other branches of the cycle surgery where the staff where much more helpful; and much more understanding of my particular problems.
This shop might be OK, if the staff were not driven by money.
A common motto for businesses is "no job too small", yet in this shop it seems that the unofficial motto is "no job too big"...
I will, sadly, not be using them again.
I will be using the nearby Holloway cycles and the Camden branch of cycle surgery, but not these guys.
The shop should be ok if you plan to get top of the range equipment (i.e. spend lots of money) but if you are trying to find cheaper solutions to your problems or get advice on how to carry out your own repairs, then this shop should be given a very wide berth.