I popped in to this shop looking for some sound advice, only to be met with the most arrogant, condescending and snotty comments. I knew what I was after, and had done my research, yet all my comments and points were scoffed at. Another member of staff made some embarrassing attempt to salvage what was obviously a ridiculous display of customer service, but only served to make things worse by telling me a load of nonsense.
I was asking about compact system cameras, and from my research believe some of the Sony ones to be the best. I was then told that they definitely wouldn't recommend these, they wouldn't tell me why though. I'd imagine it's because they don't sell them. And then, in the same "I know everything, you know nothing" tone as the first staff member, I was told that I had to buy Olympus, as they invented the system so must be the best. Absolute rubbish. Even when I asked about the Olympus brand out of curiosity, I had to prompt him to even give me some model numbers, but no offer to show me anything, either actual product or in a catalogue.
Absolutely would not even think about going here again. I didn't even see what their prices were like, I couldn't care less. With such appalling customer service, it's a wonder how they do any trade at all. I guess they can easily prey on vulnerable customers, bombard them with jargon and information, until they give in and hand their cash over.
Having run my own shop for several years, I know a thing or two about customer service...now, I'm not saying I'm any sort of customer service guru, but the fact that I walked out mid conversation says a lot. It's been a while since a retail experience has left me so disheartened. Seriously, this place is awful. For some proper, sound advice on cameras, I'd suggest heading to Camera World on Wells St in Fitzrovia, the place where I'll be heading to spend my money.