I had an extremely irritating problem concerning a delivery which had not arrived when expected. My help desk telephone conversations were very helpful and courteous. At Grove Road Collection Office Sutton, the manager listened, found my parcel and apologised. He and any member of the team were polite, efficient and concerned. I say team because that was what they made me feel I was dealing with. Mistakes happen, it's how they are dealt with that forms your opinion of a group. We have always had excellent postmen and delivery drivers and I'm pleased that they are my local delivery group.