Barclays Bank PLC

To use normal banking services do not use this branch it is like an office with very few people waiting to help you. You end up waiting for ages. Go to another Branch do not recommend this.

Agree with other contributors regarding awkwardness of need to contact an offshore call centre in order to be redirected to specific branches. This has created in more than one occassion an endless series of (unsuccessful) trials and precious time lost.

On top of the hassle, difficulty in reaching specific staff (in my case, a bank agent who is opening an account for me) might create incentives for the staff not to take their responsibility seriously, further damaging client relationship.

This feedback should be seriously considered by the Barclays as it provides constructive suggestions about why and in which ways the bank should improve the service that it offers.
Indian call centres are unhelpful: their main problem is that they don's understand English. They often simply don't understand the request. This is very frustrating for customers.
Branches don't have the local telephone number, but the general number is useless for arranging appointments. They either put you through wrong department(s) or again don't understand. Phoned them up and asked a member of staff to arrange an appointment regarding business account and he could not understand, put me through a general number again. Why is it almost impossible to arrange a simple appointment at Barclays!
Often it takes long time to get through. On one occasion Barclaycard made a blunder: sent my new credit card to my previous address, despite that they have been sending me bank statements to my address for about 3 years. Surely, 3 years should be more than enough to edit my record and put the right address. That mistake potentially can open floodgates to identity fraud.
Generally, it is a frustrating experience to deal with Barclays. They need to seriously re-think their customer approach, because at present it is hardly satisfactory. Firstly, Barclays should have more English speaking staff available for their call centres. Secondly, the bank has to become more approachable and user friendly: local telephone numbers should be available for local branches and not just general number, where customers are prompted to press buttons endlessly.
Long queues at Barclay branches should be dealt with in amore efficient manner. The bank definitely needs to develop more efficient ways to handle customer records. The mistake with my credit card shows that there is a serious problem with their records keeping system.

I also keep getting that awful Indian call centre who infallibly:
1) loose my call
2) don't understand my request
3) put me through to the incorrect department.

After 19 years with you Barclays, you have totally lost me. I will find a building society.

Tried to establish a business account there. Have spent nearly 6 weeks chasing them and returning to the branch. Can't ever get through on the phone, get made to hold and then finally cut off (happened several times) About to try to open an account with a different bank.

Your problem is the call centre phone handling.I wanted to speak to Moorgate Branch in London. Called number - high volume calls - kept on line - answered- given number to call automated system. Asked for London - ok - asked for branch - Moorgate - can't understand you - back to call centre. Process repeated twice. Operator courteous. 15 minutes to get nowhere. Still have not got to Moorgate. I wanted to open a Business Account. I am a busy person and if it takes 15 minutes with no resolution you won't get anyone wanting to bank with you. You need people in England to handle your calls - it might be expensive - but you would soon recoup it with increased business.