Homestyle By Vantana

This is one of those times when you try to help but end up with egg in your face.
The blind in question was one of a set of previously used blinds she wanted to recycle for her living room windows.
This customer came into our showroom requesting our help to have it altered to avoid buying a new set.
We obliged because we have a policy to help locals with such request even though we only provide bespoke window furnishing services. Unfortunately this was at a peak period for our business (December).The blind had to go through our normal Made To Order cycle period of 3 weeks for Curtain and Roman blind.
She was so relived that we could help that having it for Christmas was never discussed. If she had asked, we would not have accepted to do the work because we only have 15 working days in December due to the season's break.
This customer may genuinely believe she only instructed us to alter the width of her blind but we maintain that was not the case. Why would we do more work than required of us.
We however accept the dissatisfaction of this customer and have done everything we could to make up by fixing the blind to her requirement and personally delivering it to her home with apologies.
But we see no mention had been made about that in her review perhaps because she wrote this review before we could resolve her issues.

We acknowledge the dissatisfaction of this customer and we have apologised unreservedly with compensation.

On rear occasions, we have measuring/design translation or manufacturing error.
When such error occur, we work quickly to having a replacement made and shipped.

We understand that this customer was anxious to have his shutters hence his frequent/numerous calls. But all we could do was wait to receive the replacement.

On occasions like this, the company has a policy to compensate customers for such delays.

He was adequately compensated and had his shutter satisfactorily fitted as soon as we had them.

We seldom come across customers who do not accept the limitations of their choices but not one that would go to this length to undermine the very best of product and services they have received.

The product in question is 4 metres (w) X 2.3 Metres (h) (White Wooden Vertical blind) and weighed a 'ton'.

When this customer came enquiring, we expressed concern about his choice of material (Wood) due to the size of his Patio door. We suggested he considers a PVC or Fabric verticals instead but he was adamant he wanted Wood. Our focus at the time was on how the fixings would hold when the louvers are stacked with the entire weight bearing down on the fixing points.

On installing this blind,the customer was however not happy about the limitation experienced as a result of his choice.
The resulting weight of the blind makes it stacks about 10cm short of being pulled completely using the cord. It stacks to a point where it becomes too heavy to pull any further on the track runners using the cord alone, and therefore needs a little hand to complete the pull if needed. There was really nothing more we could do.

Wooden vertical blinds are made from finger jointed Wood and are the most luxurious choice of blind in the market. The details are there for anyone to verify the fairness of our all inclusive price of £1270. A fact known to this customer.

We had 3 men on site to fit this blind. We ensured the blind was properly secured by drilling through the concrete lintel and using screws and industrial grade adhesive to ensure there is no movement.

We take a lot of pride in what we do and how we resolve matters that relates to our customers expectations and satisfaction and would always ensure where possible that we meet these expectations if not exceed them. We have and will always put our customers before profit without excitation because we know our business depend on it.