Harvey & Jacob Motors

THERE IS NO WAY I COULD RECOMMEND THIS DEALER
WHEN VIEWING A CAR CHECK IT THROUGHLY.
I hope that readers of this review will understand that though being very negative is factual and truthful.
07.12.23 Just been made aware that the car is fitted with illegal front window tints. Spoke to staff who didn't show any interest. So reported to TRADING STANDARDS.
Scratches removed, required THREE NEW TYRES - one had a bulge on the wall, all engine filters needed replacing & FRONT PADS REPLACED DUE TO WEAR what service!
Original price advertised was £22999 but sale price was £19990. I arranged a reduction to £19500 if it didn’t include the warranty.
I travelled from Devon
To my disappointment it was parked outside the showroom in the pouring rain. I asked why it wasn’t in the showroom, so I could see it in the dry, reply was “Because we knew you would like to test drive it"
Not an ideal situation to view a car, & in my opinion had not been polished, as the drops were not running off the paint work as you would expect.
From a personal angle not the best idea to view the car in the wet, so why it not been parked in the showroom?
Is it because they knew, that if I saw the scratches and marks.
I WOULD NOT HAVE PURCHASED THE CAR BASED ON THE PRICE.
I viewed the car in the wet as best I could.There was a loose cover in the engine compartment I asked about it and was assured that it would be rectified.
Test drive went well.
I went ahead with the purchase & was told that it only had the one key even though there was no previous mention.
I drove the car home part way and stopped for the night.
The next day it was dry and I sadly discovered some long scratches across the bonnet, a patch which appeared to show the paintwork was breaking up a local detailer, stated due to bird poo, sinking into the paint work.
Next morning, on starting the car a warning symbol came up advising me that the Coolant was low. On checking, I found that the coolant was virtually non existent, the same with the screen wash & the oil level was on the minimal level, so I topped them all up.
The cover that I pointed out to the dealer was still and loose hadn’t been touched instead resting where I had left it!
A couple of cable ties and it was sorted, its not rocket science.
First highlighted sentence of their advert - which Autotrader had provided me with, stated JUST BEEN SERVICED.
I contacted the dealer and spoke with the same salesperson,
I explained my concerns and he was surprised what I had found and said that my concerns would be passed onto the Manager, but expressed that he wouldn’t expect a positive outcome!!
Though it was possible to have the oil and filter changed, I said that was not feasible due to the distance.
Even though the dealer is proud to be linked to the AA.
The salespersons, contacted me and assured that he had fully
outlined my concerns and they had consented to a one of payment of £70 to cover a valet, as long as I agreed to give them a great review and mention the name of the Salesperson. But that would be the end of the matter, the payment would be made at the beginning of the following week.
Initially I accepted the offer, but over the weekend showed the car to a couple of friends who worked in the trade and they were appalled by the condition of a car which had been priced at £19,999 let alone the original price.
I reflected on my decision and contacted the salesperson and stated I was declining the offer and requested to speak with the Manager to discuss the issue.
The salesperson appeared annoyed and asked what he could do to settle the matter, I asked him to put a proposal to me on what they were prepared to offer.
Contacted again to speak with the Manager, as per my request, his reply was that the Manager was FAR TOO BUSY DEALING WITH OTHER MATTERS, to speak with me. I countered that surely customer satisfaction was and should be a priority. But no the Manager wouldn’t speak to me but told the salesperson to remove their offer since I had declined it.
The car is being fully detailed and serviced
Both at a significant cost to myself.