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B & R Carpet Co supply and fit a wide range of carpets and vinyl. They also specialise in wood flooring and commercial work.
Useful Tips from AIL Users
B&R Carpets go the extra mile, at every stage of the choosing and fitting carpets.
User Reviews
from London Fulham
Aug 2, 2023
Highly Recommended!
from Putney
Jan 22, 2020
from Chiswick
Nov 10, 2018
from London
Nov 6, 2017
from Putney
Oct 11, 2017
B&R declined to do anything to help us apart from offering free fitting if we replaced it.
We had used B&R as they have a good reputation within our area and were very disappointed by their attitude.
We should have taken it further but were so tired and disappointed by the time we got the suppliers ridiculous report (were we supposed to float up and down the stairs?) that we left it and are only now replacing it.
from Putney
Mar 23, 2015
from Battersea
Jul 30, 2014
from Putney
Oct 26, 2013
from Putney
Aug 29, 2013
Sep 8, 2012
Aug 11, 2011
Nov 4, 2010
I showed them photos and asked them to come round to look. When I asked them to remedy the problems the response was completely surreal. They just didn't know how to deal with an unhappy customer. It would have cost very little to fix as we had spare carpet. Why not just say sorry let's put it right. I'd have paid extra just to get it done properly. They would not speak to me on the phone, threatened me with the police twice, in case I came to the shop, before finally making an appointment to make good. They changed the date repeatedly and then finally on the eve of the date they were due to do the remedial works (5 weeks after taking the money) they sent me a letter refusing to have anything to do with me. There was no apology, no discount and no making good. I can only think they are having financial difficulties and they are not looking to their long term business. DO NOT PAY CASH IN FULL IN ADVANCE as I was nothing to this company once my cheque cashed. Stupidly, I trusted them. It was a really upsetting experience.
I didn't even get quotes elsewhere, I didn't mind the cost (I expected it to be more expensive that elsewhere) but I wanted quality and a company I knew. Instead I got marked carpet, shabby fitting (in places) and much much worse this odd distressing behavior and ranting about the police?! I felt so stupid to have been so trusting. Its John Lewis from now on and a conversation with Trading Standards.
Be careful in recessionary times people want your money not repeat business.
Mar 30, 2010
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