The Blackheath Standard Surgery

The telephone answering at this surgery is dreadful. I’ve tried whole morning for two days couldn’t get through.

THANK YOU GOD!!! for Dr. Adam Hazell. Here is a new guy who seems to have given the dump a new lease of life. The man is a total professional who seems really interested in you and takes time to go through what is going on with you - no clockwatching, no yawning as you're pouring your heart out (trust me it happened to me with a few of the others). Wonderful care.

This practice needs a good clean; you do not want to touch the door handles,or use the bathroom which is disconcerting. It is difficult to get through to make an appointment and near impossible if you are a professional (e.g. very early mornings or after work). Doctors generally have very bad interpersonal skills, particularly Dr Lee. The only doctor worth seeing is Dr Yusef. Upon arrival, reception is always in deep conversation (with each other) and often have a "computer says no" demeanor. I am looking to move practice - do not waste your time joining.

The telephone answering at this surgery is dreadful. I tried for 4 days on and off to get through and was unable to do so. This really needs to be improved. When I managed to get an appointment and turned up at the surgery, the receptionist was talking to family or friends on the phone for a whole 8 minutes which meant I was booked in later than when I arrived for my appointment and the Dr may have assumed I was a 'Did Not Attend.'

The Doctors however, in particular Dr Anna Lee are outstanding, its just a shame you have so much difficulty getting through to them.

..answering the phone within 5 hours would be good.

Name: Toby Richards
Location: Charlton

unfriendly, dirty, some doctors with very poor communications skills

I have attended this surgery for many years luckly not many visits in this time but over the past year my visits have increased. The staff here are very helpful and freindly and I have always been provided a great service.
Thanks

Mike

i lived in london for 37 years before moving back to scotland i was lucky to be a patient of doctor s. patel at the blackheath standard practice. all staff at the practice were excellent , highly capable obliging always tried to help . i miss them all, and would never expect anything except the highest of standards, i wish them all the best. er