Furniture Shop at Unit E, Cardiff House, Tilling Road
DFS image

1 / 10 from 2 reviews
Unit E
Cardiff House
Tilling Road
020 8452 1560
Nearest Station
Brent Cross
0.65 miles
Furniture Shops

Other Branches
DFS Stores

Opening Times
Monday Open 09:00 - Closes 20:00
Tuesday Open 09:00 - Closes 20:00
Wednesday Open 09:00 - Closes 20:00
Thursday Open 09:00 - Closes 20:00
Friday Open 09:00 - Closes 20:00
Saturday Open 09:00 - Closes 18:00
Sunday Open 11:00 - Closes 17:00

DFS are upholstery specialists stocking an extensive range of sofas and armchairs. They also offer a delivery service.

User Reviews

Kay Mani
from London

Jul 9, 2014

very poor customer service, Armchair arrived damaged and they are in no hurry at all to put it right and do not call back when they say they will.

Feb 15, 2010

DFS (Brent Cross) delivery service is poor, especially for a major chain. Their customer service will call and inform you that the delivery van is "outside your house right now". Most other delivery services (Dreams, Comet, John Lewis and even a high street furniture store I ordered from) call an hour or a few hours or maybe a day beforehand to advise that the delivery will be coming sometime within the next 3 hours (for example) or in the afternoon (for example); DFS does nothing of the sort, and it is not farfetched to believe that the DFS customer service does not coordinate with their delivery teams at all.

The reason I think this is because after telling me the van had arrived the customer service lady asked me when I could get back home (I was out nearby for breakfast) and I said in 30 minutes, and she said ok. I got back within 20 minutes, but the van was gone. I called them up and the same lady told me the van had other trips to make so they could not wait. She did not know when the van would be back. Alright
why say ok when she did not check and could not speak on behalf of the delivery crew (she could have said "I'm not sure if they will wait for you" or something). Indeed, why ask me in the first place, because in hindsight I think she just wanted to make sure I would be home to wait for the van to come back after finishing other deliveries, which was 2 hours later.

All in all a very frustrating experience.
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