i've been using them for MOT for years, then moved house and tried another garage. Was quoted £900, came back and saved £650. Not only that but they have been super helpful as I had to go to hospital while the car was with them. Happy customer!
Name: Anna Gb
Location: Northfields
Impact Car Centre
Culmington Road, W13 9NB
Address
Culmington Road
Hanwell
London
W13 9NB
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User Reviews
Anna Gb
from Northfields
from Northfields
May 4, 2012
Newlondoner
Dec 15, 2010
Although I can say that the service provided by this garage fulfils our rational expectations about repairs, given that I have not complaints about its team of mechanics, unfortunately I can not say the same about the member of the staff who deals with the public:
I do consider highly important a good customer service, where the client can feel in good hands and where the client's opinion and/or comments are considered instead of belittled without a logical reason.
My personal experience has not been positive in this respect. I have to acknowledge that the person who pointed at the garage when I needed one, warned me about "the difficult approach to clients", and now I have experienced how difficult it is to get a job done without being patronized previously, even when a simple call to any other garage can assure you it is a normal and feasible job what you are requesting.
All in all, because of its customer service -important point for any business-, I cannot give this garage more than 4 out of 10.
I do consider highly important a good customer service, where the client can feel in good hands and where the client's opinion and/or comments are considered instead of belittled without a logical reason.
My personal experience has not been positive in this respect. I have to acknowledge that the person who pointed at the garage when I needed one, warned me about "the difficult approach to clients", and now I have experienced how difficult it is to get a job done without being patronized previously, even when a simple call to any other garage can assure you it is a normal and feasible job what you are requesting.
All in all, because of its customer service -important point for any business-, I cannot give this garage more than 4 out of 10.