Impact Car Centre

Culmington Road, London
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Review Rating from 2 reviews

Address
Culmington Road, Hanwell, London, W13 9NB

Telephone
020 8579 3366

Region
Hanwell

Nearest Station
West Ealing (0.32 miles)

Category
Garage Services

User Reviews

Reviewed by Anna Gb from Northfields
i've been using them for MOT for years, then moved house and tried another garage. Was quoted £900, came back and saved £650. Not only that but they have been super helpful as I had to go to hospital while the car was with them. Happy customer!

Name: Anna Gb
Location: Northfields

May 4, 2012

Reviewed by Newlondoner
Although I can say that the service provided by this garage fulfils our rational expectations about repairs, given that I have not complaints about its team of mechanics, unfortunately I can not say the same about the member of the staff who deals with the public:
I do consider highly important a good customer service, where the client can feel in good hands and where the client's opinion and/or comments are considered instead of belittled without a logical reason.
My personal experience has not been positive in this respect. I have to acknowledge that the person who pointed at the garage when I needed one, warned me about "the difficult approach to clients", and now I have experienced how difficult it is to get a job done without being patronized previously, even when a simple call to any other garage can assure you it is a normal and feasible job what you are requesting.
All in all, because of its customer service -important point for any business-, I cannot give this garage more than 4 out of 10.

Dec 15, 2010

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The Nearest Alternatives

Halfords Autocentre

40 Hastings Road, West Ealing, London, W13 8QH

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National Tyres & Autocare

92-96 St. Marys Road, Ealing, London, W5 5EX

0.53 miles from here

Kwik Fit

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