ZERO ⭐ IF I COULD
Terrible customer service plus ridiculous policy.
I bought the new coffee machine with the round pods. Went to buy my 1st pods. The guy at Brent Cross Shopping Centre could not care any less. Told him I needed the larges pods. He pointed what was in front of him without much care to any advice. I bought 2 boxes just to try it first. I payed and as I walked off I saw the row of pods on the other side had 230ml pods. I told him that its the large ones I asked for not the 150ml... and wanted to exchange the pods I just bought for the larger ones.
He replied... We have a no return, refund, exchange policy and that there was nothing he could do.
Called customer services and they confirmed its their policy.
You are a joke and I hope that EVERYONE sees just how you rob your loyal customers.
Nespresso
Prince Charles Drive, NW4 3FD
Address
124
Brent Cross Shopping Centre
Prince Charles Drive
Hendon
London
NW4 3FD
Opening Times
Monday
Opens 10:00 - Closes 20:00
Tuesday
Opens 10:00 - Closes 20:00
Wednesday
Opens 10:00 - Closes 20:00
Thursday
Opens 10:00 - Closes 20:00
Friday
Opens 10:00 - Closes 20:00
Saturday
Opens 09:00 - Closes 20:00
Sunday
Opens 12:00 - Closes 18:00
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User Reviews
ANDRE
from London
from London
Dec 20, 2022