T K Maxx

Poor quality of product and service, went to change a faulty item but did not have the receipt since it was a gift, cashier suggested to call customer service to track the receipt. I waited for 26 minutes just for the agent tell me that I have to wait 24 hours so the receipt can be visible in the system. Did the cashier know that?? If not, she should know, please provide appropriate training to your staff. If she knew then she should tell me so I would not waste time waiting for 26 minutes on the line to reach customer service. Be mindful if you have no passion for your work there are a lot of people in need of a job, so serve your customer with the correct energy.

Anne-Marie was wonderful at the check out desk. Efficient, but also cheerful, helpful and fun - everything a representative of your business should be. Thanks Anne Marie - I certainly left the store feeling welcome and valued as a customer!