Post Office Ltd

Hi, I have an autistic Son, he is 16 years old in school uniform,

I have come out with him today to return a Parcel package, it’s ever so simple process to return a free package, and I thought I could give my Son some independence by allowing him to do something by himself outside.

The Lady behind the glass was ever so impatient with My Autistic Son, she requested the QR Code and she found it hard to scan with her gun, she stop scanning with hand in her hip with a huff and a puff being very impatient.

She made my Sons first time independent experience negative and he now no longer wants to be independent outside anymore.

Her customer service skills was absolutely appalling.

I have had a really bad experience with this particular branch in lower Sydenham. I ordered tickets online for an event I am hosting and paid well for next day delivery. Waited and saw no postman only to walk to my front door and find a slip to collect from local post office. It's been a week I have been back and forth to the post office and my parcel cannot be found after parcel force confirmed a member of staff signed for it and now this member of staff misplaced my parcel. I have been told someone would call to say something but nobody ever called so it seems my parcel is not important.