Second Office

We usually let reviews be as everyone is entitled to their opinion. We are grateful that we have got such positive reviews in general. But think it is only fair to respond to this as it is hugely misleading.

First of all, it is quite unfair that you have slated us without ever stepping into our shop or dealing with us personally. We might make mistakes, everyone does, but our customer service and professionalism is what we take pride in. That is our belief.

Now the facts :
Your mother came in our shop making her our customer. We did everything that should be done to serve her and she left happy and satisfied. She had handwritten what she wanted on a piece of paper and gave that piece of paper to us. She wanted us to put it on the letterhead. We copied that, exactly, with the spaces and the commas, like we usually do. She was given options on the set-up and she checked it and was happy and chose one of the options. You have to understand, for foreign names and addresses, it is not our call to insert punctuation. We can, have and always amend our set up until the customer is happy. She was. We never print until we have the customer proof the sample. She did and was satisfied. If she wasn't, she didn't give us any indication whatsoever that what we showed her was not what she wanted.

Maybe you should have told her what you wanted so she could direct us a bit more? The print next day was based on what you had sent us - which I guess is what you were looking for. That look, in no way, was communicated to us.

It was at our discretion that we gave a discount on the printing the next day at all, as we felt bad for the position your mother was put in.

Hope this clarifies the situation.