Long Lane Supermarket

Please avoid this dodgy supermarket! I dropped off a parcel containing x3 Ugg boots to return to Schuh via Yodel however Schuh only received 1 pair. Schuh provided me a photo of the package once it was collected by Yodel and you can see it only contained 1 shoe box. I contacted Long Lane Supermarket who informed us they had to recently fire an employee as he was stealing and taking money from the tills! This is the same employee who tampered with and stole items from my package when it was dropped off. Schuh are unable to give me a refund for the x2 pairs of missing boots as they have evidence there was only 1 box in the parcel so I’m out of pocket just under £300.

The store manager of long lane supermarket has refused to compensate me for my loss and is now not answering the phone / text messages. This has been such an upsetting and disappointing experience, as someone who regularly sends parcels / returns via Yodel I have never once had this happen or any similar experience. This was the first time using this shop to send a package as unfortunately the machine in my local Yodel shop was not working that day. I will be reporting this business to trading standards and advise anyone to stay clear of this shop!