we apologize for any inconvience with who cut your and your sons hair in august.this has only just came to our attention.the person who done yours and your sons hair is no longer cutting. i have noted all the points that have been made in the review and we have addressed them, i hope you come back and have a new experience.
regards richard (manager)
Champs
693 Green Lane, RM8 1UU
Our records show that Champs is closed.
Please see the current address info below.
Address
693 Green Lane
Becontree
Dagenham
RM8 1UU
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User Reviews
richard-1978
Nov 8, 2011
ruffstylin
Aug 20, 2011
I usually go to my regular hairdresser who is on holiday right now and I thought maybe Champs is alright as it's is nearby and convenient. So, I took my son with me as we both needed a cut. On first impression there was not enough seating available so we were asked to sit in another room which had very dim lighting and uncomfortable seating. After 20 mins we were then asked to sit in the main shop where we had to wait a further 20 mins before the lady told us it was our turn. My son went up first. I explained to the hairdresser exactly what to do. She had a very rough cutting technique and she seemed to rush and not take any care over his hair. When we got home it became apparent how badly it was cut. It was too short and patchy, but also part of his eyebrow had been cut. Furthermore, she had shaved part of his 'baby hair' from his forehead. It was disasterous. I wasn't too happy with my haircut either. She ignored the fact that my sideburns were not to be touched which she had mishaped. Finally, the language she used was totally unprofessional. Swearing comes to her as second nature and I was fuming inside when she was using bad language infront of my son. Overall I will take this as bad experience and hopefully next time my regular hairdressers will be open.
Response from
richard manager of champs
sorry it has taken so long to get back to you as it has only just came to our attention. we apologize for your experience at champs. the member off staff who cut yours and your sons hair is no longer cutting hair. i have reviewed all the points in this message and ive addressed all of the matters. we would more than welcome you back to our shop with a diffrent experience with champs.
regards richard (manager)
regards richard (manager)
Nov 8, 2011