All I can say on this place is, the standards have dropped over a steady period of time. A high turnover in staff says it all.
I got kind of annoyed when I was asked to use my knife and folk that I ate my starter with, for my main course. Its poor customer service not to give fresh cutlery. Its not the cheap canteen kitchen, its a restaurant that should be run to a higher standard.
These children-friendly restaurants are part of a small London chain, offering reasonably priced, quick food for those wanting to grab a bite in between shopping. There is a separate menu for kids and the food is fairly simple and you won't have to hang around to get it. They don't take bookings.