We went to this restaurant for the Saturday night musicians, who are outstanding and almost made it worth putting up with the horrible service.
First, we waited 5 minutes to be seated (after arriving at a practically empty restaurant, having reserved a table beforehand). For some reason, the only table available was the one right next to the musicians (as it turned out, this wouldn't be such a bad thing). Then, after the waiter seated us, we waited another 25 minutes to see him again and place our order. But that was all minor, as it turned out.
Later in the evening, a guy who had been working as a waiter (and at various times both forgot our order and was unaware that the kitchen was out of a staple side dish) came by our table and demanded that we move so that he could seat more people at the table next to us. He announced that he was the owner and got into a shouting match with us, during which he tried to put one of us down based on national origin. The best part was that this guy - a non-Russian with heavily accented Russian - tried to then tell us that we (Russian-speakers) didn't "fit" in his restaurant.
I found the whole scene almost comical and suggested to him that perhaps he was trying to make us feel "at home" - with the horrible customer service one might have expected in Soviet and Russian restaurants in decades past. Unfortunately his poor comprehension of Russian made it hard for him to understand the joke and he became even more angry. To be honest, I have worked as a waiter and also frequented many restaurants, and I have never seen such shocking rudeness by a restaurant (much less the owner!) to paying customers - and we did pay, resisting a strong urge to walk out on the tab. Normally that's not something that would even cross my mind, but such was the level of insult and anguish we incurred from the owner.
So if you must go to this place, go on Saturday night for the music and tip the musicians, but don't spend too much