We offer a range of stylish frames, state-of-the-art spectacle lenses and a wide variety of contact lenses to suit all needs.
We look forward to welcoming you to our friendly practice!
User Reviews
Alex from Wanstead
Jan 10, 2022
Incredible customer service from all staff and friendly environment.
There is no pushing to buy anything, just great advice on what is needed.
I have been denied an NHS child’s eye test on two occasions. The first time I was told to go to the GP instead. The second time I was told no appointment for over a month, only on a Monday and then something about needing to check NHS guidelines. It seems very clear to me they do not want to provide NHS child eyes tests which they should offer.
Excellent service - all staff so helpful, very caring and met my needs. Karen and Sue were very patient and gave excellent advice when I was choosing frames. Highly recommended. I feel very reassured and confident about my eye health. All staff here go the extra mile. Thank you.
Great Opticians.
As others have said very friendly, great service and attention to detail, very professional.
Forget the corporate image, they offer a personal service.
Been in during the height of the summer and they had ice cold fruit punch, then visited around Christmas and they had little gifts for the children, even those who didn't have their eyes tested. Nothing is too much trouble.
Our whole family now goes to Packfords
Tom
As a previous reviewer commented... this is how local businesses can differentiate themselves from the big chains: just give terrific customer service, as they do here. No-one is pushing you to buy the priciest items - they just focus on giving good advice. On taking my scratched lens in for repair - fully expecting to pay for a new lens - I was told that the coating shouldn't have scratched and that the lens would be replaced free of charge. Yes, you can buy cheaper, but with eye care I've found that the post-sale service has real value.
This is an excellent optician. I agree with all the other reviews re: service, friendliness etc. Just wanted to add that they are also extremely good with children. We have been going with our daughter since she was two and every member of staff has been extremely patient with her and more than happy to repair her glasses on an almost weekly (at one stage) basis!
What a different experience. No pressure selling. Simple explanations to what must be a very complicated subject.
Wonderfull, friendly, comprehensive sight test.
The main man could teach spec****** how to do things.
Keep up the good work, dont change.
How a local business should be.
Such a breath of fresh air to find an optician that is concerned with its customers rather than taking as much money as possible. The service was polite, friendly and very knowledgeable.
The staff helped me pick the right frame not the most expensive.
