Losners

I have got to Brides by Losner after seeing a design online that they stocked. This was my 3rd day and my 6th shop. From the moment I arrived I was made to feel so relaxed & well looked after. There was no pressure, everyone was incredibly friendly & helpful. I felt a real sense that all the consultants love their job as they'd get excited about the dresses I was trying on. My consultant made me feel confident about making such a big decision! I was delighted to find my dress here after I was given enough space to make sure I was happy with everything. Then came the fitting & alterations. 4 appointment are included (I only needed 3) the cost was clear & set upfront. The prices were great value & the work was to the highest standard!
A wonderful, professional shop with a personal attitude & years of experience. it felt great to know that I am in such good hands!
I’ve already recommended it to all my engaged friends but I felt that they deserved that as m

I called this store and asked whether I need to book an appointment to look at veils, and was advised that an appointment was not required and I could pop in. I travelled from
East London and upon arriving at the store I was told that all staff were busy with brides and that they can't help me because I didn't have an apointment. I addressed the senior employee that I had called and was advised that I could just pop in. She was very rude and not helpful at all so I walked out. I definitely don't recommend this store.

My biggest regret is that my fiancee read this review site after we had already purchased her dress. Her dream dress as a Maggie Sottero dress which we could not find anywhere in Australia. We had a friend call around the UK and Losners was the one shop that said they had the dress.

We called the shop and ordered the dress, and all was fine and dandy until they received our 50% deposit..All downhill from their. Eventually our dress arrive at the shop and was couriered to us in Australia. We received the dress and they had sent us a used/second hand version of the dress - the dress was a dirty grey colour (not diamond white), holes in the hem, black scuff marks, somebodies hair, make up marks, studs but no sleeves, it stinks and has no authenticity certificate which is mandatory.

I called them and complained (to the owner - very very rude lady), she argued that the dress was definitely new,
but if we were unhappy we could send it back for a full refund (4 weeks before our wedding). We took the dress to Maggie Sottero's store in Sydney where the manager looked at the dress...she was appalled at the state of the dress!

We sent the dress back to the UK and yesterday my brother took the dress in (they have known for a week that he was coming) and they refused to give the refund and said that it would have to be sent to the Financial director at the end of the week for a decision...probably so they can get it cleaned first. Its been nothing but lies since we paid them.

I warn you to stay as far away from them as you can. So 3 weeks before the wedding we fortunately got another dress that my bride to be loves, but we have 2 dress that we paid for and obviously didn't budget for not to mentioned about GBP1000 extra costs courier fees + flights/hotel etc to sydney to get the new dress.

Is it worth it.
We are taking the matter further with the law, they can't be allowed to get away with it!!!

I worked for Losners 40 years ago.A great company to work for.Every bride that left the shop was always very happy

I found Losners on the off chance as its near where i work.
The shop always seems to be busy but i found this to be a good sign and didnt mind waiting. The selection of dresses is better than many of the other wedding dress shops i visited. They have a vast selection of Maggie Sottero dresses and often have samples of designers new ranges. I tried on many dresses and the girls were more than accommodating with my indecisive ways. I found the girls very helpful and plesant and the owner Mrs Losner a delight. I bought my dress from this shop, although finding it for £100 cheaper elsewhere as i wanted alterations and i felt more confident in the services that they could offer me.
My dress arrived Friday and i have been able to book in for a fitting on Monday, no trouble at all.
I highly reccommend this shop. I also found out that my mother in law who is now 70 and her best friend both got their wedding dresses from here so the fact its been going for that many years i think says a lot itself.

Well first off i went to this store as a bridesmaid along with another, and the bride looking for the bridesmaids dresses. At first all was well there was some amazing dresses along with a very freindly welcome by the receptionist. After choosing dress and placing the order, which involes being measured so the dress would fits to your size.
Once it was ready i went for my first fitting to find that the dress would barely zip up, so fair enough i assumed i must of put some wieght on so they said they would let it out and to come back and on my second fitting it sould be ready. so i did only to find that the problem now was that it was too big! and i know it wasnt because of weightloss as these two fittings were only two days apart! then got pined to get it taken in, came back to re fit,and it was still to big!! then got pinned agian! and i was forth time lucky when it finanlly fit. and for the cherry on top i was given the dress to take home in a huge white plastic thing when i asked for a bag of some sort they said "we dont have any"
So if your looking for a completly unprofessional service at a extremly high price heres your place ladies! good luck