Having used Manor Cars for years we had started taking their service for granted - mostly arriving on time or being just a few minutes late at the most.
Latest experience threw me: expecting a driver to meet me at Heathrow Airport; when through immigration etc I was told that the driver was still a half hour away. Cancelled booking and took a black cab instead.
When complaining to the Controller - both on the day and the following Monday morning - no reason given and no follow up whatsoever.
Now looking for an alternative minicab company...