I visited the Arc on Saturday 12 September 2009.
A friend and I were shopping for a masquerade themed party and I had been told that this shop would have masks.
Unfortunately on leaving the shop the young girl working there after having dropped one of the ceiling hanged umbrellas on my head, said nothing. While this was by accident and completely unintentional is was however extremely shocke that I received no curteous apology, nor a 'are you hurt'. On commenting on this lack of concern the girl promptly said "well the shops closed now are you going to leave then'.
After this response I asked for a refund for my mask, only to be told "we do not do refunds" when I responded explaining I was not told nor made aware of this, she promptly turned around pointing at a sign behind her which she was stood in front of. The sign thoug bright red was located at the far back darkest corner of the shop. Despite not having left the premises I was still refused a refund (even though I should have been made aware of this during exchange of monies / a sign on the front of the door stating such), to top this I was also refused a VAT receipt when I asked for one!
I have to say that I shall not be going there again, and am currently trying to contact the 'Powers That Be' in charge of the shops as I am aware that refunds are in fact possible in the circumstances as clear notification should be displayed or noted.