Vets 4 Pets

I'm in the middle of a complaint to this practice for a dental procedure to my rabbit. This was my experience:
They were rude, they ignored one of the symptoms I reported, they took my rabbit for a health check and told me to book him in for surgery without any further explanation of what they found, the medication they prescribed... I requested a surgery appointment with the rabbit specialist and they lied to me agreeing to this, but later confirming a different vet did the operation, they then refused to offer me a follow up appointment when my rabbit wouldn't recover. The icing on the cake is that they asked me to put my written complaint in an email and send it to the generic practice address, breaching confidentiality.