The English Cleaning Company

Latimer Road, London

The English Cleaning Company
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2/10 from 2 user reviews
The English Cleaning Company, exterior picture

Ad
Address:272 Latimer Road, North Kensington
London, W10 6QY
Map:Map & nearby
Region:North Kensington
Nearest Station:White City
Category:Household Services
Telephone:


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The Latest User Reviews of The English Cleaning Company


User Rating: 1 / 10
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Kayley, Woolwich
Added: Apr 2015
Unfortunately we used this company in August 2014 for an end of tenancy clean. They were several hours late (arriving around 12:30 when they were meant to arrive at 8am) and we had to call them multiple times to find out why. They turned up with high street cleaning products, and the work certainly wasn't to a professional standard. I emailed the company to complain about the situation and never received a response. I would not recommend this company at all and want to make sure other customers are aware of the issues we experienced. Really poor service, very disappointing.

User Rating: 2 / 10
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Nicola B, Watford
Added: Mar 2014
Didn't do a very good job in my flat, on the phone all the time and very rude. Had to "shoot off" twice after having a heated discussion on his mobile. Would NEVER use this company again, i think it is a joke, and i would NEVER recommend to anyone.

This comment has an official response:

Dear Nicola B,

I am appalled to hear that you received such poor service, absolutely not acceptable in our business. I would be really keen to discuss this with you. We pride ourselves in delivering the best customer service experience. I am very keen to identify which one of our employees delivered such poor service and acted in such an inappropriate way so that I can address any training needs.

I presume the cleaning we did for you was not in Watford as we do not cover that area.

I look forward to hearing from you,

Yours sincerely

Asad
General Manager
The English Cleaning Co Ltd
Tel: 020 8960 0000
Email: manager@english-cleaning.co.uk


From: Asad Khan
Position: General Manager



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