I had a wax here recently, and have been left with peeling skin, and burns.The skin was not powdered, hence the injury. I have been here before, and all was fine, but for this more personal wax, the beautician didnt have a clue. At one stage I was asked to remove the wax myself, as it was stuck in an awkward position for her. The door was opened 3 times durning the wax, for more strips to be fetched, and once due to an interruption by a colleague, this was very embarrassing. The beautician was very pleasant, but should not be using products she isnt confident with in sensitive areas, or, infact, on customers at all.