Torrance Dental Care

I have been a patient for many years at Torrance and never ever had any negative experience until I had the misfortune today of coming face-to-face with the practice manager, for the very first time.

She is a nasty, disrespectful and obnoxious.
From the very outset, her tone was brusque and unfriendly and impatient.
I asked her a simple and polite question and she went out of control verbally with aggression, rudeness etc,
She then had the audacity to get up from her seat and charge up towards me in a threatening and intimidating manner.
She kept on repeatedly shouting at me to get out.
From reading other reviews on Google Reviews, it is abundantly evident that this is a rampant issue, and my experience today was not an isolated incident.
I will never again return to this dental practise.
Mr Torrance, if you seriously value and priortise your patients experience at your practice, please take immediate action.

P.s Some patients might not know that this woman is the practice manager as she can sit at reception desk so you might think that she's reception staff. I wasn't aware either until she proudly exclaimed her role.

Do not bother registering with this practice, totally not worth it with such a practice manager around.
If you are a current patient, you will be happy only until you meet this woman, as in my case

Reception was amazing!! Appointment was 23-2-2023 at 9am!!! The dentist, [ ] avoid that dentist!!! He’s rude and he will run late and then kick you out the chair to run on time again!! then blames you for being rude, when I asked how? he said we can work together!! and then asked why, and he said I’ll explain the the reception, i was in the chair for 2 min Max and I’m a paying customer not NHS better going private!! and I paid for parking?? For 2 hours nearly £15 pounds no refunds there, remember my appointment was at 9am and it’s 10am and still haven’t been seen, still running late, don’t make sense!!

I've just returned from an extraction.
I was expecting it to be long and painful and I was not looking forward to it.
The expert ministrations of Dr J and his nurse made it virtually painless, quick, and easy.
I could not recommend his skill and professionalism highly enough.
The surgery and waiting rooms are clean, and the staff are friendly and efficient.
This practice is a perfect example of the excellence of our NHS.