Dion

Despite what I felt was thorough perm consultation in the form of several visits (I even went in for a blow dry to see how it might look - paid), I ended up with a semi-permanent hairstyle nothing like any of the pictures I had showed the staff or conversations we had. The blow dry was... ok. It was done with a side parting without asking me or taking notice, evidently. When my hair was revealed, one inferred I looked like a poodle (I had wanted larger curls, but ended up with spiral/ corkscrew) and when I questioned the curl size, the response was: ‘But that was a blow dry, this is a perm.’ This clearly demonstrates a lack of knowledge around rods. I was so embarrassed I practically threw the money at them and ran out. Luckily I was there on a weekday not a Saturday. I have since called and left a message complaining, but haven’t even received a response, let alone an offer to help. Perhaps too much blind faith on my part, but don’t you expect the experts to guide you somewhat